Manging Challenging Staff

The Problem of Nightmare Staff is a course providing strategies for successfully handling difficult people in your team. In this course, Sadhana Smiles explains to Eve a range of strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset, and commitment. She focuses on agreeing on what the problem is and creating an action plan. Once this course is completed, you will have learned to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. You will have learned that a performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence. By the end of this learning module, the learner will be able to: Examine strategies for dealing with difficult staff Understand the person’s position Determine any impact of management style and mindset Reduce emotion and seek input Agree on the problem and develop an action plan Create a performance plan with measurable goals and specified training Manage an exit carefully with warnings and written evidence (1 Hour) Course Code - IBTPONST